Refund policy

Everything sold on this service is interview credits. One credit lets you run one interview. Credits sit in a single balance regardless of how you got them — a subscription, a top-up, a promotion, or the free trial — and any credit can be used for any kind of interview (topic-based, resume-based, or your own material).

Currently available: a monthly subscription that adds interview credits each billing cycle, a one-time +5 interview top-up, and a one-time +10 interview top-up. Prices shown at checkout are the prices charged; the amount is always calculated on our server, including any discount.

Credits do not currently expire. There is no expiry or forfeiture mechanism in the product.

If you bought credits and have not used any of them, you may request a refund within a reasonable period of the purchase ([TO BE COMPLETED — exact window to be confirmed]). We’ll review the request and, where it’s approved, refund the purchase and remove the corresponding credits from your balance.

If some of the credits from a purchase have already been used, we can’t promise a full refund. Refund eligibility in that case may be limited to the unused portion and is subject to review of your account and usage.

We’re being deliberately non-committal here rather than inventing a formula: the system records a partial refund and flags it for a person to review instead of automatically converting it into a credit adjustment. How that conversion should work is an open decision (see below).

An interview that has been substantially completed is not normally refundable simply because you were unhappy with the questions or the score. The service you paid for — the interview and its report — was delivered.

That’s separate from a technical failure, which is covered below, and separate from feedback: if the interviewer got something wrong, please tell us. It helps us improve the question bank and the evaluation even where it isn’t a refund matter.

If a paid interview cannot be started, or is materially unusable because of a failure in our platform or one of the services we depend on (voice connection, speech recognition, speech synthesis, or the AI model), we’ll put it right according to what actually happened — normally by restoring the credit, or by refunding it where restoring isn’t appropriate.

Please report these promptly, ideally with the approximate time, so we can match it to our own logs.

Duplicate charges and clear payment-processing errors are eligible for correction or refund once verified against our payment records and the payment provider’s.

Our system is designed so a repeated payment notification cannot grant the same credits twice, but if you see two charges for one purchase, contact us and we’ll check.

A failed payment grants no credits and, as far as we’re concerned, takes no money. If your bank or card statement shows a charge or hold for a payment that failed, that is usually a temporary authorisation released by your bank — contact us if it doesn’t clear and we’ll look into it with the payment provider.

A subscription charges on each billing cycle and adds that cycle’s interview credits. To stop future charges, please [TO BE COMPLETED — contact us to cancel — self-service in-app cancellation is not available yet]. Your billing page shows whether a subscription is set to renew or to end, and the date.

Credits you already have stay yours. Cancelling, or a subscription lapsing or expiring, does not remove credits that were already granted — this is how the system behaves today, not just an intention. Cancelling stops future renewals and future credits; it isn’t itself a refund of a cycle already charged.

A refund request for the most recent renewal is treated under the unused/partially-used rules above.

Top-ups are one-time purchases that add interview credits to the same single balance. They follow exactly the same principles as any other purchase: fully unused is reviewable for refund, partially used may be limited to the unused portion, and consumed interviews aren’t refundable on the basis of dissatisfaction.

The +10 top-up is priced below two +5 top-ups. If a partial refund on a discounted pack ever arises, the discount is taken into account rather than ignored.

Where a promotion or coupon reduced what you paid, any refund relates to the amount actually charged, not the undiscounted list price. Beyond that, refund treatment depends on the underlying purchase and on the specific terms of the promotion used. We don’t apply blanket exclusions to discounted purchases.

New accounts receive two free interview credits. These are promotional, have no cash value, and cannot be refunded, exchanged, or converted into money or account balance.

Contact us at [TO BE COMPLETED — support email address to be confirmed] with the account email you purchased under, roughly when the payment was made, and what went wrong. We aim to respond within [TO BE COMPLETED — response time to be confirmed].

Payments are processed by our payment provider, and any approved refund is returned through the same method you paid with. The provider’s own processing rules and timelines apply, so the money can take several days to appear depending on your bank or card issuer. We don’t control that part of the timeline.

If you dispute a charge with your bank instead of contacting us, the provider’s dispute process takes over. That’s your right, but it’s usually slower than asking us first.

This policy is a working draft, and we’d rather name the gaps than paper over them. These points are genuine open decisions:

• The exact refund request window (how many days after purchase a request can be made).
• How a partial refund converts into a specific number of credits, when only some of a pack has been used.
• Whether self-service subscription cancellation happens in-app or on request — the app currently shows renewal status but has no cancel button.